Terms & Conditions

Last updated: 23 September 2026

Welcome to Jumig Store. These Terms & Conditions govern your use of jumigstore.com and purchases made through our website.

The terms “Jumig Store”, “Jumig”, “we”, “us”, and “our” refer to the business operating this website from:

23, 2nd Floor, Nandanvan Society, Vadodara, Gujarat – 390007, India.

The terms “you” and “your” refer to visitors, customers, and other users of our website.

By using our website or placing an order, you agree to these Terms & Conditions, our Privacy Policy, and our Refund, Replacement and Delivery Policy, subject to applicable law.

1. Website Use

You may use our website only for lawful purposes. To place an order, you must be legally capable of entering into a binding contract under Indian law.

You agree to provide accurate and complete contact, billing, delivery, and payment information.

You must not use the website for fraud, submit unauthorised payments, interfere with website security, introduce malicious software, or attempt to access another person’s account or information.

2. Product Information and Artistic Variations

We make reasonable efforts to display accurate product descriptions, dimensions, materials, prices, and images.

Many of our products are handcrafted, hand-finished, printed, painted, sculpted, or made using natural materials. Minor variations in colour, texture, pattern, brushwork, grain, finish, and appearance may occur.

Product colours may also appear slightly different because of screen settings, lighting, and photography.

Minor artistic variations do not, by themselves, constitute defects. This does not excuse material differences from the advertised description or agreed specifications.

Furniture, accessories, and room settings shown in photographs are for illustration unless expressly included in the product description.

Please check product dimensions, materials, and installation requirements before ordering.

3. Made-to-Order and Customised Products

Our products are made to order, with preparation undertaken specifically against confirmed purchases.

You are responsible for checking the selected design, size, colour, material, quantity, and customisation details before placing your order.

Where a design proof or specification requires approval, production may begin after your approval. Later changes are subject to feasibility and may involve additional costs or preparation time, which will be communicated for your agreement.

If you supply photographs, artwork, logos, or text, you confirm that you have the necessary rights or permission for their use. You permit us to use these materials as necessary to fulfil your order.

4. Orders, Prices and Availability

Orders are subject to payment verification, material availability, production capacity, and delivery serviceability.

Applicable prices, taxes, shipping charges, and other disclosed charges will be shown before you complete payment.

Prices and offers may change for future purchases. These changes do not retrospectively alter a confirmed order.

If we identify a material pricing error, unavailable product, or genuine fulfilment issue, we will contact you before proceeding. We will not increase the price or substitute a materially different product without your agreement.

If we cannot fulfil your order, we will notify you and refund the amount paid for the unfulfilled items, including applicable shipping charges attributable to those items.

5. Payments

Payments must be made through the methods available at checkout. You confirm that you are authorised to use the selected payment method.

Payment authorisation depends on your bank, card issuer, and payment provider. We are not responsible for a payment being declined because of insufficient funds, transaction limits, security checks, or another issue outside our reasonable control.

If your account is debited but your order is not confirmed, contact hello@jumigstore.com with the transaction details so we can assist with verification and resolution.

6. Product Preparation Times

Our estimated preparation times before dispatch are:

• Canvas frames and wallpapers: 4–6 business days.

• Wall sculptures: 10–15 business days.

Business days are Monday to Friday, excluding Saturdays, Sundays, and public holidays.

Preparation begins after payment confirmation and, where applicable, approval of the final design, dimensions, or customisation details.

Any different preparation timeline will be communicated separately.

Preparation time does not include shipping time.

7. Shipping and Delivery

For domestic orders, delivery normally takes 5–12 days after dispatch, depending on the destination, PIN code, and courier serviceability.

This shipping period is additional to the preparation time.

We use third-party courier and logistics providers. Delivery timelines are estimates and are not guaranteed. Courier operations, weather, public holidays, transport disruptions, local restrictions, and other circumstances beyond our reasonable control may cause delays.

Jumig Store cannot control third-party delivery timelines and is not responsible for delays beyond its reasonable control, subject to its obligations under applicable law. We will assist with tracking and follow up with the delivery partner when an issue is reported.

You must provide accurate delivery details and ensure that you or an authorised person is available to receive the parcel. A telephone call before delivery is not guaranteed; please monitor the tracking information provided.

Where delivery fails because of incorrect details, customer unavailability, or another customer-related reason, additional actual redelivery or logistics charges may apply, as explained in our Refund, Replacement and Delivery Policy and permitted by law.

Address changes must be requested before dispatch and are subject to confirmation.

8. Returns, Refunds and Replacements

As our products are made to order, we do not accept returns, exchanges, or refunds for a change of mind.

This includes requests arising from a preference for a different design, colour, size, finish, or product, or the product not suiting your space despite matching its description and agreed specifications.

For verified transit damage, our standard remedy is replacement of the same product, design, size, colour, and specifications at no additional charge.

Manufacturing defects, incorrect products, and material differences from the agreed description will be reviewed under our Refund, Replacement and Delivery Policy and applicable consumer law.

If replacement is not reasonably possible, or another remedy is required by law, we will arrange an appropriate resolution. An alternative product or store credit will be provided only with your agreement.

9. Damage Claims and Unpacking Evidence

Please record a complete, continuous, and unedited unpacking video before opening your parcel.

The video must clearly show:

• The unopened parcel and shipping label.

• The condition of the outer packaging.

• The complete unpacking process.

• The product immediately after removal.

• Any damage, missing component, or incorrect item.

Clear photographs of the product, affected areas, packaging, and shipping label are also required for our standard claim verification process.

Please report damage or an incorrect product within 24 hours of recorded delivery to hello@jumigstore.com, quoting your order number.

Retain the product and all packaging until we provide instructions. Do not install, repair, alter, or discard the product before review.

Missing or unclear evidence may prevent us from verifying a claim. These evidence requirements and the requested reporting period do not limit rights available under applicable consumer law.

10. Order Cancellation and Refund Processing

Customers may request cancellation within 24 hours of placing an order by emailing hello@jumigstore.com with the order number.

Requests received after this period may not be accepted if the order has already been processed, customised, manufactured, or dispatched.

Approved cancellation refunds will be processed within 7–10 business days through the original payment method. The time taken for the credit to appear may depend on the bank or payment provider.

We may refuse, suspend, or cancel an order for legitimate reasons, including product unavailability, a material pricing error, unresolved payment verification, reasonably suspected fraud, or inability to fulfil the order.

If we cancel the entire order after receiving payment, we will notify you and issue a full refund through the original payment method. For partial cancellations, we will refund the unfulfilled items and attributable shipping charges.

11. Installation, Handling and Care

Unless expressly included in your order confirmation, installation is your responsibility.

Please use suitable fixtures, supporting surfaces, tools, and qualified professionals where appropriate, particularly for heavy, fragile, sculptural, or wall-mounted products.

Subject to applicable law, we are not responsible for damage caused by improper installation, unsuitable mounting hardware, mishandling, accidental impact, inappropriate cleaning, moisture, heat, or failure to follow supplied instructions.

This does not exclude responsibility for a product defect or other liability that cannot legally be excluded.

12. Intellectual Property

Original website content, including text, photographs, graphics, artwork, logos, and designs, is owned by Jumig Store or used with the relevant permissions, unless stated otherwise.

Purchasing a product does not transfer copyright or other intellectual property rights in its design or associated artwork.

You must not reproduce, distribute, sell, or commercially exploit protected content without the rights holder’s permission or another lawful basis.

Third-party trademarks remain the property of their respective owners.

You may share links to our public website pages, provided you do not imply an endorsement or association that does not exist.

13. Third-Party Services, Links and Privacy

Our website may use third-party payment, logistics, and technology services or include links to external websites.

External websites operate under their own terms and privacy practices. A link does not necessarily mean that Jumig Store endorses their content or services.

Using third-party providers does not remove any responsibility that applicable law places on Jumig Store.

Our collection, use, and handling of personal information are explained in our Privacy Policy.

14. Website Availability and Limitation of Liability

We make reasonable efforts to keep the website accurate, secure, and available. Temporary interruptions, technical errors, or outdated information may nevertheless occur.

We may update content and correct errors. Material changes affecting an existing order will be communicated and handled in accordance with these terms and applicable law.

To the maximum extent permitted by law, Jumig Store will not be liable for indirect or consequential losses, including lost profits, business interruption, missed events, or third-party installation costs.

To the extent permitted by law, our aggregate liability relating to an order is limited to the amount paid for the affected product.

These limitations do not exclude liability for fraud, statutory consumer remedies, or any liability that cannot legally be excluded or limited.

15. Governing Law and Jurisdiction

These Terms & Conditions and purchases made through our website are governed by the laws of India.

Subject to applicable law, the competent courts in Vadodara, Gujarat, shall have exclusive jurisdiction over disputes arising from these terms, website use, or purchases.

Nothing in this clause restricts your right to approach a consumer commission or another authority having jurisdiction under applicable consumer protection laws.

16. Changes to These Terms

We may update these terms from time to time. The latest version and its effective date will be displayed on this page.

Changes apply prospectively. Unless required by law or expressly agreed with you, changes will not retrospectively reduce rights or alter the agreed terms of an existing order.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Related Policies

Please read these terms together with our:

• Privacy Policy.

• Refund, Replacement and Delivery Policy.

Our Refund, Replacement and Delivery Policy provides the detailed procedures for shipping, damage claims, replacements, cancellations, and refunds. If there is an inconsistency concerning those procedures, that specific policy will apply, subject to applicable law.

18. Contact Us

For questions, order assistance, cancellation requests, or complaints, please contact:

Jumig Store
23, 2nd Floor, Nandanvan Society
Vadodara, Gujarat – 390007, India

Email: hello@jumigstore.com
Website: jumigstore.com

Please include your order number, where applicable, and a description of your enquiry.