Privacy Policy

Last updated: 23 September 2026

Jumig Store respects your privacy. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit jumigstore.com, place an order, request customisation, or contact us.

In this policy, “Jumig Store”, “Jumig”, “we”, “us”, and “our” refer to the business operating from:

23, 2nd Floor, Nandanvan Society, Vadodara, Gujarat – 390007, India.

For privacy enquiries, please email hello@jumigstore.com.

1. Information We Collect

The information we collect depends on how you interact with us.

Contact and Order Information

When you enquire about a product or place an order, we may collect:

• Your name, email address, and telephone number.

• Billing and delivery addresses, including PIN code.

• Recipient details where an order is being delivered to another person.

• Products ordered, quantities, selected specifications, and purchase history.

• Billing details, including business name and GST information where supplied for an invoice.

• Delivery instructions and information needed to fulfil your order.

Payment and Transaction Information

Payments are processed through the payment providers available at checkout. Depending on the payment method, we may receive transaction references, payment status, payment method information, and details needed to verify payments or process refunds.

Payment providers process the information submitted through their payment interfaces under their own privacy and security practices.

Please do not send card PINs, CVVs, banking passwords, or payment-authorisation OTPs to us by email, messaging applications, or customer-support channels.

Customisation and Customer Support Information

We may collect information you provide when requesting a customised product or contacting us, including:

• Artwork, photographs, names, text, logos, dimensions, and design preferences.

• Order-related emails, messages, feedback, and correspondence.

• Photographs and unpacking videos submitted for damage or incorrect-product claims.

• Information needed to investigate complaints, replacements, refunds, or delivery issues.

Website and Device Information

Our website and its service providers may collect technical information such as:

• IP address and approximate location derived from it.

• Browser, device, and operating-system information.

• Pages viewed, referring pages, and interactions with the website.

• Cookie identifiers, session information, and technical or security logs.

This information may be collected through cookies and similar technologies, as explained below.

2. How We Use Your Information

We use personal information for relevant business purposes, including to:

• Respond to enquiries and help you select products.

• Process payments, confirm orders, and issue invoices.

• Prepare, customise, package, and deliver products.

• Share order updates and coordinate delivery.

• Review damage claims and arrange replacements or approved refunds.

• Provide customer support and resolve complaints.

• Maintain accounting, tax, transaction, and other legally required records.

• Detect and prevent fraud, unauthorised activity, and misuse.

• Maintain website functionality and understand how visitors use it.

• Improve our products and customer experience.

• Send promotional communications where you have opted in or where otherwise permitted by applicable law.

We seek consent where required. Merely visiting our website does not constitute consent to every optional marketing or advertising activity.

If we wish to use your information for a materially different purpose, we will provide appropriate notice and obtain consent where required.

3. Custom Artwork, Photographs and Unpacking Videos

Materials submitted for a customised order are used to assess, design, produce, and fulfil that order.

Photographs and unpacking videos submitted for a claim are used to verify the issue, investigate transit damage, prevent fraudulent claims, and arrange an appropriate resolution.

We may share relevant materials with production partners, delivery partners, insurers, or other service providers where necessary for these purposes.

Submitting artwork, personal photographs, or claim evidence does not give us permission to use it in advertising, social media, or public promotional content. We will seek separate permission before doing so.

Please avoid including unrelated personal information, private documents, or other people in claim videos where possible. You do not need to show your face to demonstrate product damage.

If you provide another person’s details or photographs, please ensure you have the appropriate permission or other lawful authority to share them.

4. Sharing with Service Providers

We may share relevant personal information with service providers that help us operate the store and fulfil orders, including:

• E-commerce platform, website hosting, and technology providers.

• Payment gateways, banks, and refund-processing providers.

• Courier, logistics, and delivery partners.

• Production, printing, framing, or customisation partners.

• Customer-support, email, SMS, and messaging-service providers.

• Analytics or advertising providers, where used and subject to applicable consent requirements.

• Professional advisers, insurers, and authorities where necessary for legal, accounting, fraud-prevention, or dispute-resolution purposes.

For example, a delivery partner needs the recipient’s name, address, and contact number, while a production partner may need the approved artwork and specifications.

We limit sharing to information relevant to the service or purpose and require appropriate protection where providers process information on our behalf.

We do not sell or rent your personal information.

We may also disclose information where required by law, a valid legal request, or to establish, exercise, or defend legal rights.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. Similar technologies, including pixels and local storage, may also be used to support website functions or understand website activity.

Depending on the features and services enabled on our website, these technologies may be used for:

• Essential functions: shopping cart, checkout, security, and session management.

• Preferences: remembering selections and settings.

• Analytics: understanding traffic, page performance, and customer interactions.

• Advertising: measuring campaigns or showing relevant advertisements, where enabled and permitted.

Some cookies may be placed by third-party providers. They may collect device identifiers and browsing information under their own privacy policies.

Where required by law, we will request consent before enabling non-essential cookies or similar tracking.

You can manage cookies through your browser settings and through any cookie-preference controls provided on our website. Blocking essential cookies may affect the cart, checkout, or other functions.

Cookies do not give us unrestricted access to your device, but they can collect information about your device and online activity.

6. Marketing and Service Messages

Where you have opted in or where otherwise permitted by law, we may send product updates, offers, and promotional communications.

You can stop promotional communications by:

• Using the unsubscribe option in a promotional email.

• Using an available opt-out option in the relevant messaging channel.

• Emailing hello@jumigstore.com with your request.

Opting out of marketing does not stop essential communications concerning an existing order, payment, delivery, replacement, refund, or support request.

We do not require agreement to optional marketing as a condition of purchasing a product.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

Retention depends on the information involved. For example:

• Order and invoice records may need to be retained for accounting, tax, and legal requirements.

• Customisation materials may be retained while fulfilling the order and handling related support or disputes.

• Claim photographs and videos may be retained while a claim, courier investigation, or associated dispute remains open.

• Marketing preferences may be retained to respect your choices, including an unsubscribe request.

• Technical and security records may be retained for operational and security purposes.

When information is no longer needed and there is no lawful reason to retain it, we will delete it or anonymise it.

Deletion from backup systems may take additional time in accordance with applicable retention and backup processes.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, and loss.

Access should be limited to people and service providers who need the information for authorised purposes.

No website, electronic transmission, or storage system is completely secure. If a security incident occurs, we will take appropriate steps and provide notifications where required by applicable law.

9. Processing Outside India

Some technology and service providers may store or process information outside India.

Where this occurs, we will comply with applicable transfer restrictions and take steps to ensure the protection required by law. An overseas processing location does not mean that Jumig Store offers international delivery.

10. Your Choices and Privacy Requests

You may contact us to:

• Request information about how we handle your personal information.

• Review or request correction of information you have provided.

• Request deletion of information that is no longer needed.

• Withdraw consent for processing that relies on consent.

• Opt out of promotional communications.

• Raise a privacy concern or complaint.

We will handle requests in accordance with applicable law. We may need to verify your identity before acting, using information proportionate to the request.

Some information may need to be retained for legal obligations, fraud prevention, unresolved transactions, or legal claims. Where we cannot fully fulfil a request, we will explain the relevant reason.

You may choose not to provide optional information. If you do not provide information necessary to process an order, arrange delivery, or assess a claim, we may be unable to provide that particular service.

Withdrawal of consent does not automatically require deletion of information that we must lawfully retain.

11. Children’s Information

Our shopping and account services are intended for adults who can legally place orders.

We do not knowingly collect information directly from children for independent purchases or marketing.

A parent or guardian submitting a child’s photograph or details for a customised product should provide only what is necessary and must have appropriate authority to do so. We will seek any additional consent required by applicable law.

If you believe a child has provided personal information directly to us without appropriate authorisation, please contact hello@jumigstore.com.

12. External Websites and Platforms

Our website may contain links to external websites or allow you to interact with us through third-party platforms.

Those services have their own privacy policies and practices. Please review them before providing information.

This policy describes Jumig Store’s handling of information and does not replace the privacy policies of independently operated services.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices, or applicable law.

The updated version will be published on this page with a revised date. Where required, we will provide additional notice or obtain consent before a material change takes effect.

14. Privacy Contact and Grievance Officer

For privacy enquiries, requests, or complaints, please contact:

Jumig Store
23, 2nd Floor, Nandanvan Society
Vadodara, Gujarat – 390007, India

Email: hello@jumigstore.com
Grievance Officer: [Insert the designated officer’s full name]
Email subject: Privacy Request / Privacy Complaint

Please describe your concern and provide enough information for us to identify the relevant interaction or order. Do not include banking passwords, card security codes, or unrelated identity documents.

We will address privacy grievances as promptly as possible and within one month of receipt, or within any shorter period required by applicable law.

Nothing in this policy restricts your right to approach an authority or forum having jurisdiction under applicable law.