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Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior! Discover 2000+ unique designs to elevate your interiors! Get custom sizes and colors tailored to your style! Don’t compromise choose the best for your home’s interior!

Shipping, Returns & Replacement Policy

Jumig Store operates from Vadodara, Gujarat, India. By placing an order at jumigstore.com, you agree to the policy below, subject to your rights under applicable law.

1. Made-to-Order Products — No Returns or Refunds

All our products are made to order, especially for your purchase. We do not accept returns, exchanges, or refunds for a change of mind, including changes in your preferred design, colour, size, or suitability for your space.

Please carefully review the product description, dimensions, customisation details, and delivery address before placing your order.

For products received damaged, our standard remedy is a replacement of the same product after verification of the damage claim, subject to applicable consumer law.

2. Product Preparation Time

Our estimated preparation times are:

  • Canvas frames and wallpapers: 4–6 business days.

  • Wall sculptures: 10–15 business days.

Business days are Monday to Friday, excluding Saturdays, Sundays, and public holidays.

Preparation begins after payment confirmation and, where applicable, approval of the final design or customisation details. Any different preparation timeline will be communicated separately.

These timelines cover preparation only. Shipping time is additional.

3. Shipping & Delivery

After dispatch, delivery normally takes 5–12 days, depending on your location and the delivery partner’s serviceability.

We use third-party courier and logistics providers. Delivery timelines are estimates and are not guaranteed. Courier operations, weather, holidays, transport disruptions, local restrictions, or other circumstances beyond our reasonable control may affect delivery.

Jumig Store cannot control or guarantee the timelines of third-party delivery partners. We are not responsible for delays beyond our reasonable control, subject to our obligations under applicable law. If your shipment is delayed, we will assist with tracking and follow up with the delivery partner.

4. Shipping Charges & Tracking

Applicable shipping charges will be displayed at checkout before payment.

Once your order is dispatched, we will share the available tracking details. Tracking updates depend on the information provided by the delivery partner.

5. Damage Claims — Unpacking Video & Images Required

Please record a clear, continuous unpacking video before opening your parcel.

For our standard transit-damage claim process, you must provide:

  • Your order number and contact details.

  • An unedited unpacking video showing the unopened parcel, shipping label, outer packaging, complete unpacking process, and condition of the product.

  • Clear photographs of the damaged product, damaged areas, outer packaging, and shipping label.

The video must have adequate lighting and clearly show the product being removed from its packaging. A video recorded only after unpacking may not establish that the damage occurred during transit.

A proper unpacking video and photographs are required to support your damage claim. Missing or unclear evidence may prevent verification. This requirement does not remove any rights you have under applicable consumer protection law.

Report damage as soon as possible to hello@jumigstore.com. Retain the product and all original packaging until we provide further instructions. Do not install, repair, alter, or discard the damaged product before your claim is reviewed.

6. Replacement Process

Once a transit-damage claim is verified and approved, we will arrange a replacement of the same product, design, size, and specifications at no additional charge.

Replacement claims cannot be used to select a different product or change the original order specifications.

We will communicate the replacement preparation and dispatch timeline after approval. If the damaged product needs to be collected or returned, we will provide instructions. Please do not return it without contacting us first.

Damage caused after delivery through improper handling, installation, misuse, or accidental impact is not covered by our transit-damage replacement policy.

7. Cancellations & Address Changes

Cancellation requests may be submitted within 24 hours of placing the order. Requests received after this period may not be accepted if the order has already been processed, customised, manufactured, or dispatched.

Approved cancellation refunds will be processed through the original payment method within 7–10 business days.

Delivery address changes must be requested before dispatch and are subject to confirmation by our team.

If Jumig Store cannot fulfil your order, we will notify you and refund the amount paid for the unfulfilled items.

8. Consumer Rights

Nothing in this policy excludes or limits your rights under applicable consumer protection law. Where the law requires a return, refund, replacement, or other remedy, those requirements will apply.

9. Governing Law & Jurisdiction

This policy and disputes arising from purchases through our website are governed by the laws of India.

Subject to applicable law, the competent courts in Vadodara, Gujarat, shall have exclusive jurisdiction over disputes arising from or relating to such purchases.

This clause does not restrict a customer’s right to approach a consumer commission or other authority having jurisdiction under applicable consumer protection laws.

10. Contact Us

For shipping enquiries, cancellation requests, damage claims, or other order-related concerns, contact:

Jumig Store
Vadodara, Gujarat, India
Email: hello@jumigstore.com
Website: jumigstore.com

Please include your order number and relevant details so we can assist you.