Ethereal Garden

1. Domestic Transit Time: Generally 5 – 10 days.
2. International Transit Time: Typically 4 – 22 days, depending on courier.
3. Dispatch Time: Orders are usually dispatched within 4-5 business days, Monday to Friday.
4. Change of Delivery Address: Address changes accepted before dispatch.
5. Out of Stock Items: Refunded and rest of order dispatched if item unavailable.
6. Delivery Time Exceeded: Contact us for investigation if delivery exceeds estimated time.

We understand the anticipation that comes with ordering art, and we want to assure you that each piece is handled with care and attention to ensure safe and secure delivery. It's important to note that every artwork is made to order, meaning we begin crafting your piece once your order is placed. Due to this personalized process, returns and refunds are offered only in special cases.

Cancellation Policy:

Should you wish to cancel your order, please do so within 2 hours of placing it. Once this window has passed, we will commence processing your order.

Return/Refund Procedure:

In the event that you receive a damaged product, kindly reach out to us within 48 hours, and we will promptly initiate a refund or exchange*. To expedite your claim, please provide the following information:

1. Proof of damage
2. Order Number

Please note that all returns are accepted only if the product is in unused condition.

Canvas Art Care Guide:

1. Gentle Cleaning: Use a soft, dry cloth to gently dust the surface of your canvas art regularly to prevent buildup.
2. Avoid Moisture: Keep your canvas art away from areas with high humidity or moisture to prevent mold or warping.
3. Sunlight Protection: Hang your canvas art away from direct sunlight to prevent fading over time. If possible, consider using UV-filtering glass or acrylic to protect against harmful rays.
4. Handle with Care: When moving or transporting your canvas art, handle it carefully to avoid dents or scratches.
5. Professional Cleaning: For stubborn dirt or stains, consult a professional art conservator for safe cleaning methods.

By following these simple care tips, you can preserve the beauty and longevity of your canvas art for years to come.

1. Domestic Transit Time: Generally 5 – 10 days.
2. International Transit Time: Typically 4 – 22 days, depending on courier.
3. Dispatch Time: Orders are usually dispatched within 4-5 business days, Monday to Friday.
4. Change of Delivery Address: Address changes accepted before dispatch.
5. Out of Stock Items: Refunded and rest of order dispatched if item unavailable.
6. Delivery Time Exceeded: Contact us for investigation if delivery exceeds estimated time.